In today’s ever-changing digital environment, cyberthreats have become more and more problematic for businesses. Malicious hackers have become smarter and are always evolving their strategies in taking advantage of the weak links in a business’s IT infrastructure. Therefore, cybersecurity has become a crucial defence that almost all businesses have become aware of.
In this technology-driven world, IT support plays a very important role in protecting businesses from potential cyberattacks. Babble, an IT support London company that has helped other businesses improve their security postures, spoke with us and told us about the important role IT support plays in cybersecurity and how effective practices and proactive tactics are able to strengthen a business’s defences.
Understanding Cybersecurity and IT Support
The all-encompassing framework known as cybersecurity is intended to shield a business’s IT infrastructure from cyberthreats, illegal access, and data breaches. Its primary goals are data and system availability, confidentiality, and integrity.
For strong cybersecurity measures to be implemented and maintained, IT assistance is essential. The IT specialists that a business employs will be in charge of managing software patches and upgrades, conducting security audits, and establishing firewalls and intrusion detection systems.
Best Practices for IT Support in Cybersecurity
There are two routes that smaller-scaled businesses can take to incorporate cybersecurity into their business – either by integrating cybersecurity into their IT support team or by creating a specialised cybersecurity team (depending on the business’s resources and if they can afford its own specialised team). We questioned Babble, a managed IT services London company that other businesses have previously worked with, on the standard procedures used by IT support departments to enhance cybersecurity:
- Employee Training and Awareness:
It is crucial to make sure that your employees are aware of the cybersecurity threats the business faces. When users exercise due diligence, insider threats—a significant risk factor—are eliminated. Businesses should spend money on training their employees on cybersecurity awareness.
- Incident Response and Management:
Establishing procedures, responsibilities, and protocols in the case of a security breach are all part of incident response planning, which is the process by which a business creates an organised strategy for managing cyber events.
- Proactive Vulnerability Management:
One crucial ongoing task in cybersecurity is vulnerability management. To find weaknesses in the infrastructure, the IT department must conduct frequent security audits and assessments. Maintaining patch updates for all software is another facet of vulnerability control.
- Network Security:
Several different solutions are needed to secure the business’s network. These solutions include intrusion prevention systems (IPS), intrusion detection systems (IDS), and firewalls for controlling online traffic.
Addressing Challenges and Potential Pitfalls in Cybersecurity
IT support teams frequently run into a number of obstacles and potential dangers that might make it more difficult for them to keep strong defences. We inquired about the kind of challenges encountered in the field of cybersecurity from a Microsoft 365 consultants company that businesses have long depended on.
- Budget and Resource Constraints:
These are a persistent problem for many IT support departments, which naturally affects cybersecurity. It boils down to analysing the business’s cyber risk in order to strike a balance between security investment and the overall business budget.
- Balancing Security and Usability:
Although it would seem obvious to have strict security measures in place, it’s equally important to consider how such safeguards will affect the user experience. Strict security measures run the risk of affecting worker productivity or even driving users away from best practices and exposing them to insider threats. IT teams may achieve the ideal balance between security and user experience by asking employees how security measures impact their ability to do their jobs.
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